"Had it been a weekday, it could have been even worse," he said.Hacking refers to activities that seek to compromise digital devices, such as computers, smartphones, tablets, and even entire networks. "I was in a bind because I couldn't buy tickets on my smartphone," said a 51-year-old man at JR Tokyo Station who had been trying to buy shinkansen bullet train tickets online. Meanwhile, Mobile Pasmo users could not perform functions like receiving refunds, checking usage history or applying via the website to reissue Pasmo cards, the operator said.Įmployees at JR Shimbashi Station in Tokyo were seen explaining the situation to customers, with some people forced to go to nearby automated teller machines to get cash as they could not use their credit cards.Ī 38-year-old beautician from Saitama Prefecture, neighboring Tokyo, said, "I hope they don't allow for this kind of thing to happen (again)," after he could not reissue his commuter pass. The outage is believed to have been caused by a power failure during work on the system server, it said.
The system failure at JR East also left passengers unable to make or change reservations online, the company said. after experiencing the problems in the early hours of the day. The companies are trying to determine if the two cases are connected.īoth systems were restored around 1 p.m. Some malfunctions were also reported for the Mobile Pasmo app for public transport in the Tokyo metropolitan region the same day, its operator, Pasmo Co, separately announced. East Japan Railway Co said Saturday it was temporarily hit by a system failure, with its Mobile Suica app users left unable to charge electric money to their smartphones, while passengers also could not make credit card payments at stations.
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